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Technical Support Specialist
The Technical Support Specialist will be responsible for providing technical support to Balance Innovations
customers.
Responsibilities may include, but are not limited to:
- Respond to phone, e-mail, and web-based inquiries from the customer base.
- Perform in-depth research into the nature of product inquiries from customers.
- Research vendor operating systems and applications.
- Reproduce customer environments for the purposes of troubleshooting and bug reporting.
- Document product bugs and escalate appropriately to product management and engineering.
- Contribute articles to an online knowledge base for both internal and external use.
- Recommend additional debugging utilities to product.
- Produce technical documentation pertaining to projects, products, and procedures.
- Perform basic account management including issue-based conference calls, fact-finding discussions, and potential customer “health” visits.
- Make contributions toward team goals and internal projects.
- Limited travel maybe required.
Requirements / Qualifications
- A tech-savvy individual with the drive to learn new skill sets
- A thorough understanding of Windows XP
- Experience testing, implementing, and/or supporting enterprise software products
- Demonstrated ability to troubleshoot complex problems
- Solid written and verbal communication skills
- Ability to present technical material to both technical and non-technical audiences
- Bachelor's degree or equivalent experience in a technical discipline
- Bi-lingual (English/Spanish) is a plus
- Work in a retail environment not required, but helpful
- 40 hours per week- schedules may fluctuate
If you're seeking an inspiring, engaging, and exciting career where you can embrace and create change to
succeed, Balance Innovations is the place for you. We seek self-starting, entrepreneurial people who are
motivated to push their talents to the limit. We want people who offer uncommon ability and can share that
ability with peers and customers.
Must be able to show proof of eligibility to work in the United States for any employer upon hire. To apply, please submit your resume to Jacqueline Hubler at jhubler@balanceinnovations.com.
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